Support
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Recent activity by Support-
How can I go about updating my domain's DNS Records?
To update your DNS records with register.domains, you must be using our DNS servers. If your domain is set to use external servers, any records must be added through that provider. Please follow t...
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What is the refund policy?
Once a domain is registered or renewed, no refund can be issued. However, if the registration requires additional information or documentation then we may be able to credit your account. Please con...
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What does the status "Waiting for scanned copy" indicate?
Domains marked with this status require further evidence to complete the registration. Please click the link in My Domains to check and upload this documentation.
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My domain appears with status "wating for documentation", what does this mean?
It means that the domain extension that you would like to register requires additional documentation before it can be submitted to the Registry Office. You will have to upload documents like for ex...
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What is the Domain Name Disputes System?
In order to resolve cases of cybersquatting, ICANN has created a forced system of arbitration for certain domain names. Any dispute that may arise will be guided and governed by the Uniform Domain-...
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My domain is already registered, what options do I have?
If you need to obtain a domain that has already been registered, we offer a Brokerage Service to help you purchase it from the current owner. Contact us indicating the domain name you are intereste...
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How can I change the email address associated with my account?
In order to change your email, please follow the procedure below: 1. Login to your account at login 2. Go to 'My account' 3. Click on 'Edit account information' 4. Update your email address 5. C...
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Where can I find my invoices?
In order to download your invoices, please follow the procedure below: 1. Login to your account at login. 2. Click on “My Invoices” or “List of Domains”. 3. Search by domain or scroll down the lis...
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How can I recover my password?
If you have lost access to your account, you can click “Lost your password?” under the login form. Enter your account email address and an email will be sent with a link to set a new password. In ...
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What should I do if my credit card transaction is declined?
Please first check with the card provider that you can make international purchases in the chosen currency. If you are still unable to complete the payment, please contact us for assistance.